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Shipping & Returns

Shipping Policy

At HIKURI HOUSE, we are committed to ensuring that your orders are shipped promptly and securely. We use reliable shipping methods to deliver your products, and our packaging is designed to protect your items during transit. Our shipping costs are transparent, and we strive to provide the best value for your shipping investment.
We want you to shop with confidence, knowing that your orders will be handled with care and delivered in a timely manner.
If you have any questions about our shipping methods or costs, please feel free to reach out to our customer service team.

Return & Exchange Policy

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At Hikuri House we want you to be happy with your purchase. Please read our return and exchange policy carefully.

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Returns

  • We accept returns within the next 10 days of delivery.

  • Items must be unused, unworn, unwashed and in their original condition.

  • Items must be returned in the original packaging (if applicable).

  • Proof of purchase (order number or receipt) is required.

  • Customers are responsible for return shipping costs,

  • We recommend using a trackable shipping service, as we are not responsible for lost return packages.

  • items that do not meet these standards will not be accepted, processed or returned.

  • shipping fees are non-refundable

  • A 10% restocking fee will be deducted from the total purchase price for all approved returns

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale or clearance items

  • Gift cards

  • Custom or personalized items

  • Items marked as “final sale”

  • We are not responsible for items that are damaged during the opening of packaging and such items are not eligible for return or exchange.

Exchanges

  • We accept exchanges for items that are damaged during the shipping process.

  • Exchanges will be issued for the same design as originally purchased, subject to availability.

  • Exchanges are not available for items damaged while being unpacked or handled after delivery.

  • If your item arrives damaged or incorrect, please contact us within 10 days of receiving it.

  • Exchanges are subject to item availability.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.

  • Shipping fees are non-refundable.

  • We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Refunds

  • Once your return is received and inspected, we will notify you.

  • Approved refunds will be processed to your original payment method.

  • Please allow 5-10 business days for the refund to appear, depending on your payment provider.

How to Start a Return or Exchange

To request a return or exchange, please contact us at:
📧 casadehikuri@gmail.com
Include your order number and reason for the return.

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How to Start a Return or Exchange

To request a return or exchange, please contact us at:
📧 casadehikuri@gmail.com
Include your order number and reason for the return.

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Policy Changes

We reserve the right to update or change this policy at any time. Changes will be posted on this page.

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